Why this happens: The CSI module automatically checks incoming data against legal, industry-specific, and company-specific criteria. If reliable information is missing, cases are created. Without a structured processing and escalation process, the queue grows: Suppliers provide incomplete responses, cases remain in “Pending” status, and there is a lack of capacity and escalation levels.
How we solve this: We don’t simply take over the queue; instead, we first identify the root causes: missing supplier data, unclear responsibilities, technical inquiries, incorrect material information, and technical process issues. This leads to a concrete action plan; depending on your needs, we can handle individual work packages or the entire operational process.
Result: Higher data quality right from the start · fewer inquiries to suppliers · faster approval of material data · reduced workload for internal teams · consistent data for downstream processes